Legal



We operate within DTI regulations and all group members are insured for Public Liability. Equipment and tools are PAT tested for safety and our Risk-Assessment documents, Health & Safety policy and Terms & Conditions list are available upon request. Testimony to this approach is the volume of repeat projects we have done.

Code of Practice

We are members of the Mister Group of companies who have the stated Aims and Objectives of establishing and maintaining minimum standards within the cleaning and wood floor restoration industry, in accordance with the Constitution of the Group, to safeguard the reputation of The Mister Group and to protect customers in both the domestic and commercial markets.

The following Code of Practice is intended to be a minimum standard to which our members conduct their business to uphold the Aims and Objectives stated above. Compliance with the Code of Practice is mandatory for all members of the Mister Group, and all members of the group are expected to provide a fair deal for their clients at all times.

The Office of Fair Trading and other Government and legal authorities provide official consumer protection and fair trading regulations. All Mister Group members are expected to keep up to date, comply with and operate to these regulations. This includes the Torts (Interference with Goods) Act 1977 which covers uncollected goods and the Cancellation of Contracts Made in a Consumers Home or Place of Work etc. Regulations 2008 which covers consumers rights of cancellation if a contract is made anywhere other than your business premises. The following Code is intended to provide consumers and commercial clients with additional security and peace of mind when employing the services of a carpet and upholstery cleaner, a hard surface cleaner or wood floor restorer who is a member of the group.

Members of the Mister Group of companies offering wood floor restoration services always adhere to the Code of Conduct as they all share a common commitment. They promote the highest possible standards of professional conduct and ethical practices.

The full Torts (Interference with Goods) Act 1977 can be found online at: www.legislation.gov.uk.

The full The Cancellation of Contracts made in a Consumer's Home or Place of Work etc. Regulations 2008 can be found online at: www.legislation.gov.uk.

A summary of advice regarding Doorstep Selling is published on the NCCA website here: www.ncca.co.uk.

The Citizens Advice Bureau, or other consumer protection organisations, may also be able to provide advice.

1. Customer Service and Satisfaction

Customer service and satisfaction is the most important aspect of a member's business. As such The Mister Group expects all members to operate in such a manner that minimises the possibility of customer dissatisfaction or complaints. To this effect it is required that members adhere to the following principles.

Professional Standards

Members are expected to show due diligence at all times whilst performing services for their clients.

This should include compliance with PAS86: 2008, the Publicly Available Specification for the Professional Inspection Maintenance Cleaning and Restoration of Floor Coverings plus compliance with and operating under the manufacturer's guidelines for use of their products.

Industry best practice should be followed with regard to all services provided and members have a duty to keep themselves current with relevant industry practice. The Mister Group will endeavour to assist members to keep up to date through various media, training opportunities and events.

Appropriate training should be undertaken by members for all of the services they offer, and the One to One Rule, whereby The Mister Group requires a trained technician to be present at every job, must be strictly adhered to at all times.

Timely and Effective Communication

This must include;

Services:

Floor Sanding
Beware of Liars!
Wood Floor Restoration
Procedure
Floor Types
Products
Wood Floor Maintenance
Floor Stripping
Wood Floor Polishing
Wood Floor Staining
Parquet Floor Refurbishment

Covering:

Loughborough
Shepshed
Coalville
Hinckley
Market Bosworth
Lutterworth
Ashby de la Zouch
Market Harborough
Oakham
Oadby
Melton Mowbray

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